Are you hungry? Self-built reporting system

In the ten days after the CCTV “3·15” party was exposed, it was hungry and other take-away platforms were interviewed by the food and drug supervision authorities across the country, requesting more supervision and self-examination. Hungry also said that a 100-person quality control team has been established to strengthen supervision and investigation. However, the other team is obviously not a small sum of money. In response to this hungry, it is also time for the online reporting system, including qualification reports and information issues, to be decompressed with user feedback.

When you are hungry, the mobile app provides an update option that displays the “Add reporting business function” in the update history. Beijing Business Daily reporter found that Baidu takeaways, the United States group takeaway has already provided reporting business functions, involving businesses brush single, the price is higher than offline stores, food quality and service issues. What is hungry? It has added two subdivision options: “Business license is inconsistent” and “Business license is inconsistent”, and the supervision of platform businesses has been strengthened through user reporting. Before this, when you were hungry, you also opened a 24-hour reporting hotline.

It is also a frustrating move to issue corrections one after another. In the ten days after being exposed, he was interviewed by the food and drug administration authorities in Beijing, Shanghai, Guangzhou, Wuhan, and other cities, demanding that the platform review the business licenses and food business licenses of the merchants, and check the lines. Under the entity store, strengthen the management of the platform itself and catering companies. The Shanghai Municipal Administration for Industry and Commerce also targeted online platforms such as subject qualification review, false publicity and fictitious transactions, interviewed online platforms such as hunger, and demanded the establishment of a blacklisting system to shield professional users from brushing.

Regarding this, when you are hungry, you also set up a military warrant, saying that you have established a team of hundreds of offline merchants and quality control teams to conduct comprehensive investigations on offline restaurants in multiple cities, and conduct off-line treatment of merchants with qualification problems and health problems. . Hungry, the relevant person in charge said frankly, hungry platform covers more than 300 cities in more than 300 cities across the country, the restaurant stock is huge, the offline market is limited, one by one investigation process is slow. The promotion of sales staff at the bottom level will also have problems with inadequate supervision, and the phenomenon of forged business licenses and corporate forgeries does exist. “The reopened of the unlicensed restaurant that had been exposed before this time was not intended by the platform, but the promoters just got the permission to go online. Once the auditor's review is lax and falsified, he will be fired.”

What quality control will make hungry? Calculated with a per capita annual salary of 20,000 yuan, the newly formed 100-person quality control team will only have a labor cost of 2 million yuan per year. If the company is promoted to the whole country, the investment will increase greatly. The user feedback system can relieve some pressure on the platform.

Before that, when you were hungry, you were exposed during the “3·15” period. The “Fukanglai” hotel in Sanyuan Village, Tongzhou District, was a mess of the chefs. It was very different from the photos displayed on the platform. , and the restaurant does not have a "food business license." According to the exposure, many businesses that are hungry have no business licenses and health licenses. The platform even leads businesses to fictitious addresses and upload false physical photographs. The default is to operate in black workshops without licenses. Later, consumers find that they are hungry and past orders on the platform are quietly cleared. The platform also responded by saying that clearing user data is a matter of reducing server pressure.